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  • Do you offer daily housekeeping?
    Starlight Haven does not offer daily housekeeping. Additional blankets, towels, hot tub refreshes and other items can be made available upon request.
  • How are incidentals handled?
    If incidentals are discovered or reported, the cost for remediation will be charged to your account.
  • Are pets allowed?
    Yes, dogs and cats are welcome at Starlight Haven in our pet friendly accommodations for an additional $25 per night. We have a 2-pet maximum and a 50lb maximum weight limit. You are responsible for keeping your pet(s) on a leash and cleaning up after the pet(s). You are liable for any claims made against your pet(s). You'll be charged if you bring a pet and don't pay the pet fee.
  • When are quiet hours?
    Quiet hours are from 10 pm to 7 am. Please respect other guests and help us ensure everyone has a wonderful outdoor experience.
  • What is Starlight Haven’s cancellation policy?
    Starlight Haven requires payment in full at the time of booking to confirm your reservation. To receive a full refund, guest must cancel 30 days or more before the day of check-in. Guests who cancel less than 30 days before the day of check-in are charged 50% of the booking amount. No-shows are charge 100% of the booking amount. This policy applies to your accommodation and any other add-ons or fees associated with your reservation. *April 2024 Eclipse Bookings (April 7th & 8th)* Starlight Haven requires payment in full at the time of booking to confirm your reservation. Guests who cancel more than 90 days before the day of check-in will receive a 50% refund.
  • Is there a minimum stay policy?
    There is a 2-day minimum required on weekends. A 3 or more-day stay may be required during holidays and other events.
  • Are children welcomed at Starlight Haven?
    Yes! We love children and believe a unique outdoor experience is great for families. Please review our occupancy policy to learn more about how children impact rates.
  • Occupancy policy
    All rates are priced for a maximum of 2 guests. Each additional guest over two will be charged $25 plus taxes per night. Accommodations that can accompany more than 2 adults have a 4 person maximum. ​ Children 3 years and over are to be added as additional guests.
  • What time is check-in and check-out?
    Check-in time is 4 PM (self check-in with a keypad); Check-out time is 11 AM. Early check-ins can be accommodated for a $35 fee. Contact us for early check-in requests or add it to your reservation using the guest app. Early check-in is 2p.m. 2 hours earlier than normal.
  • Can I see a Hot Springs property map layout?
  • Is smoking allowed at the property?
    Starlight Haven properties are non-smoking properties. A cleaning fee of up to $500 will be charged to your account if you smoke on our property. This policy applies to cigarettes, cigars, cannabis and e-cigarettes.
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