Questions

Starlight Haven does not offer daily housekeeping. Additional blankets, towels, hot tub refreshes and other items can be made available upon request.

If incidentals are discovered or reported, the cost for remediation will be charged to your account.

Yes, dogs and cats are welcome at Starlight Haven in our pet friendly accommodations for an additional $25 per night. We have a 2-pet maximum and a 50lb maximum weight limit. You are responsible for keeping your pet(s) on a leash and cleaning up after the pet(s). You are liable for any claims made against your pet(s). You'll be charged if you bring a pet and don't pay the pet fee.

Quiet hours are from 10 pm to 7 am. Please respect other guests and help us ensure everyone has a wonderful outdoor experience.

Starlight Haven requires payment in full at the time of booking to confirm your reservation. To receive a full refund, guest must cancel 30 days or more before the day of check-in. Guests who cancel less than 30 days before the day of check-in are charged 50% of the booking amount. No-shows are charge 100% of the booking amount. This policy applies to your accommodation and any other add-ons or fees associated with your reservation. *April 2024 Eclipse Bookings (April 7th & 8th)* Starlight Haven requires payment in full at the time of booking to confirm your reservation. Guests who cancel more than 90 days before the day of check-in will receive a 50% refund.

There is a 2-day minimum required on weekends. A 3 or more-day stay may be required during holidays and other events.

Yes! We love children and believe a unique outdoor experience is great for families. Please review our occupancy policy to learn more about how children impact rates.

All rates are priced for a maximum of 2 guests. Each additional guest over two will be charged $25 plus taxes per night. Accommodations that can accompany more than 2 adults have a 4 person maximum. ​ Children 3 years and over are to be added as additional guests.

Check-in time is 4 PM (self check-in with a keypad); Check-out time is 11 AM. Early check-ins can be accommodated for a $35 fee. Contact us for early check-in requests or add it to your reservation using the guest app. Early check-in is 2p.m. 2 hours earlier than normal.

Starlight Haven properties are non-smoking properties. A cleaning fee of up to $500 will be charged to your account if you smoke on our property. This policy applies to cigarettes, cigars, cannabis and e-cigarettes.